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Support Analyst

The Support Analyst position will:
Provide technical support to end users on a variety of IT related issues.
Identify, analyze, research, and resolve technical issues related to computer hardware and software, network devices, network security, phone and remote computing.
Provide training and documentation relating to software and hardware usage, policies, procedures and employee orientation.
Successful candidates will have:
Associate's Degree in computer related field, or equivalent
2-4 years of IT experience in an enterprise environment providing technical support in multiple areas of IT.
A strong understanding of Microsoft Active Directory, Exchange, Cisco VOIP, Windows operating systems, Network and Computing hardware
Ability to manage computing hardware and create, update and administer software deployments utilizing Microsoft's System Center Configuration Manager preferred
Excellent decision making and communication skills
Microsoft Certified System Engineer (MCSE) certification is a plus.
Flexibility with work hours will be required to include the potential of working early, late evenings and/or weekends. On Call responsibilities will be required.
An ability to effectively prioritize work and multitask to achieve department responsibilities
Desire to provide the best customer support possible.
CapSpecialty offers a full inventory of specialty lines insurance products, including commercial property, casualty, professional lines and surety and fidelity.
Want to join an exciting and team-oriented environment that offers competitive compensation and benefits packages, professional and educational growth opportunities, and recognition for great performance? Send your resume and salary history/expectations today!
Human Resources/SA
CapSpecialty
P.O. Box 5900
Madison, WI 53705-0900
www.CapSpecialty.com

Equal Employment Opportunity Employer

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